Sitel, a global customer care provider, has announced that it will soon fill in 250 new positions in its customer care call center in San Angelo, Texas.
Knowledgeable, engaged employees are the lifeblood of any business. But by some estimates, today's employees are disengaged from their jobs in larger numbers than at any time in history.
While the United States is getting a lot of mentions for the number of call centers that are coming back to the states, there are plenty of areas around the rest of the globe that are seeing call center job growth as well.
When people think of call centers staffing up, they usually only think of private businesses doing the staffing. The fact of the matter is there are plenty of state, county and local government offices that find themselves needing additional call center staff from time to time as well. One such incidence is the Greensboro, N.C. tax call center. The state recently told the News & Record it was looking to hire as many as 50 new employees in order to fill vacancies at a new center it plans to open later this year.
As the sixth largest owner and operator of cable systems in the U.S. and the second largest in Florida, Bright House Networks is experiencing growth in its customer base by providing services with technologically advanced systems.
Contact center jobs are traveling back to the U.S., a clear reflection of the changed mindsets of today's customers as more and more seek to interact with an agent based in this country.
Businesses operating in the states are reportedly also bringing their call center responsibilities back to our shores, due largely to demand from customers.
Teleperformance, a Paris-based firm, will soon be offering 300 new positions at its Abilene, Texas, call center to handle calls for several health insurance companies within the U.S.
The need to outsource call center operations by U.S. companies is based on many factors. But changes in tech and higher expectation from a consumer base is forcing organizations to migrate back to the states.
A business process outsourcing company has recently hired 186 employees for its new Horry County Facility in the Carolina Forest.
The Ohio Tax Credit Authority has made an offer to Zulily, an online discount retailer, to expand its operation and bring hundreds of jobs to Central Ohio.
LanguageLine Solutions, a provider of translation services, is opening a new call center in El Paso, Texas, bringing 100 new jobs for translators to the area.
The city of Troy, a suburb of Detroit, is adding 420 new call center jobs with the opening of a new center by S&P Data Michigan LLC, a subsidiary of California based S&P Data LLC.
An update by the Phoenix Business Journal notes that TransPerfect Translations International, Inc. is increasing its job opportunities in Arizona with an upcoming influx of new employees.
Ferguson, a major wholesale supplier of construction-related plumbing products, is relocating its national sales center from its current location on the Newport News corporate campus in Virginia.
Are your staff members your most valuable asset? While not every company lives by this concept, many recognize the value talented people bring to their growth strategies.
The Tempe, AZ-based call center solutions division of TransPerfect reports that it will hire 150 new call center customer service professionals over the next 30 days.
Call center outsourcing has proven to be quite valuable for many businesses to streamline their practices and cut down on the labor costs associated with sustaining a customer service center in-house.
While the call center business can be one of massive ebbs and massive flows, Comcast believes it is seeing enough revenues that it wants to increase the number of staff working in communities across the state of Florida.
New York-based consulting company Towers Watson plans to make Mount Laurel, N.J. the site of its new East Coast call center. The site will support its OneExchange health insurance market.
As the U.S. economy continues its roller-coaster ride, communities across the country are doing all they can to attract companies that will provide jobs with decent wages and benefits to its residents.
A North Charleston, SC, call center has apparently been able to ford the waters of the troubled call center world, telling a local newspaper that it is looking to add as many as 320 workers by the end of the year.
Job seekers in Albuquerque, N.M., got a leg up this week as the Canon company's Information Technology Services branch announced its new call center was open, with 30 people already on the job.
Digital communications company EE has announced its plans to partner with WebHelp UK, a customer experience provider, in order to create about 300 jobs at a Derby call center in the United Kingdom.
With Georgia becoming a haven for communications services, an industry that has grown to include nearly 300 Georgia-based companies, Chime Solutions plans to place itself there as well to address clients' critical customer service requirements.
SkyMall magazine is looking to hire 10-15 employees at its Phoenix call center who will be working on sales and as Customer Service Agents.
Call centers have been having mixed results, but it seems as though the current economic climate is not stopping some of them from hiring in droves.
Not too long ago almost a third of the five million call-center jobs were outsourced to contractors around the world. However, today many of these same companies are coming back to the U.S.
A crisis call center in Reno, Nev., is hiring more teenage volunteers in response to an increase in the volume of text messages from other teenagers requesting assistance.
There has been a trend in the contact center world over the last few months that shows more and more people who have disabilities finding gainful employment in this business sector.
C3/CustomerContactChannels plans to hire 500 professionals for its new contact center in Guatemala. The positions include customer service reps, operations supervisors, managers, quality assurance reps and trainers.
OneRoof Energy, a provider of solar energy services, is looking for more hires in a call center that it plans to expand significantly, with three times the staff it previously employed.
While some call centers are cutting staff and operational costs, others are sitting in a climate that presents opportunities for expansion.
Agero has announced that it is going to be adding a wave of new hires at its Tucson, AZ, call center by the end of the summer.
Continuing a trend that has seen explosive growth nationwide in recent months, an Iowa-based business process outsourcing (BPO) company is about to begin hiring more call center employees, almost doubling its workforce in one location.
Comcast is making quite a few moves in order to strengthen itself in the tech sector, and along with those moves the company is also opening a brand new call center in Hudson, New Hampshire.
Although the country's unemployment rates have dropped significantly over these past eight years, the competition for a job seems to be getting more difficult. For every one job on average you have at least 50 applicants trying to stand out to attain the position. Companies struggle with determining how to sift through hundreds of applications, who they should bring in for an interview, and how to manage the data they collect when the person comes in.
With a plan to create 300 call center jobs in next three years, an El Paso, Texas facility is going to be only the second such center in Prudential's global operations.
Bank of America has announced it wants to add as many as 350 more jobs to its call centers that are located inside Rhode Island.
OneRoof Energy, Inc., a complete solar services provider and subsidiary of OneRoof Energy Group, has drawn out plans to expand its Phoenix-based call center.
While other organizations continue to outsource their call center operations, the company made a $1.6 million corporate investment to add a call center at its Booneville, Miss. location. According to the bizbuzz.djournal.com, the new center will create 162 full-time jobs, which is badly needed in this region.
It seems as if though more companies are moving their call center operation back in the U.S. or to countries that have employees that are able to speak with an accent Americans are able to understand more easily.
AT&T has announced it is launching a new hiring round at its call center in order to find retail sales and call center representatives in the Springfield, MO, area.
While there are some communities that are having to deal with a call center in their area shutting down, other towns are welcoming a business that is looking to add to its workforce.
A post from The Business Journals websitesays that Direct Energy is seeking to build a new call center in the Dayton, OH, area.
Call center jobs are back in the US after almost a decade of outsourcing to low-cost destinations such as India and the Philippines, as U.S. companies now understand the importance of customer interaction.
One of America's largest wireless service providers, VerizonWireless, has announced that it will soon open up 225 customer service positions in Phoenix-area stores and the company's Chandler call center.
NOVO 1, an inbound and outbound call center with workforces located in Michigan, Montana, Texas and Wisconsin, is looking to hire more people.
The call center market can be a fickle one, but in quite a few locations around the country, it appears that call center hiring is actually on the upswing.
Facing increasing competition from Internet-based television content providers like Hulu and Netflix, Comcast Corp. is adding more call center employees to focus on improving its customer retention efforts.
While a career in the call center may not be glamorous as a green technology guru, it's increasingly a great option for a reasonably well-educated American who doesn't want to run up a quarter of a million dollars in student loans.
A new U.S. based call center is expanding its company into the Philippines. This announcement means hundreds could find themselves with a job within weeks, while a percentage of the profits remain in U.S. hands.
For Sitel in St. Catharines in Canada, there has been enough success that the company is expanding its call center staff by more than 500 people in the next few months.
Call center companies are realizing that the quality of customer support they offer matters if they hope to avoid losing existing customers and attracting new ones.
Years ago, I interviewed for a senior writing position at a major trade organization. The final step in the process was me facing five of my potential workmates in a conference room, with the panel on one side of a big table and me on the other, while they fired questions at me almost without interruption.
The Avercom Virtual Solutions call center opened in Louisiana recently, and hired 23 members of the town with the hopes of adding many more over the next few months.
Perfetta recently announced expansion to a 30,000 sq. ft. contact center facility in Duluth, Ga. The company aims to provide a wide range of customer retention, customer support, sales, and technical support expertise.
The telephone still remains customers' first choice for solving problems and issues with companies. Other channels are supplemental, but they are generally NOT replacing the telephone.
ServiCom announced last week that it has managed to get enough business that its current staff won't be enough to handle the work load at its Rockford, Ill, call center.
Town officials in upstate Lockport, NY have reason to celebrate this week, as Yahoo sought and was granted permission to expand its growing facility and call center on a city campus there.
HireIQ Solutions, a company specializing in predictive analytics and virtual talent acquisition solutions, has been contributing to improving the recruiting process to a great extent.
By some measures, turnover at contact centers can be as high as 60 percent. That's definitely going to keep the contact center busy with hiring new people.
First Call Resolution company has said that it is desperate for people who are looking to get a good job, and wants to hire about 150 by June.
. Some communities have gone out of their way to be friendly to the call center market specifically because they understand that with new call centers come hundreds of new jobs.
With assistance from the Georgia Department of Labor, telemarketing company Alorica sought to recruit 100 sales and service representatives for its Cobb County call center.
Convergys Corporation (CVG) recently announced that it will be partnering with Veteran Recruiting to help veteran's secure meaningful employment.
The Results Companies has announced that it is looking for bi-lingual employees to stock its new 1,500 square-meter call center facility in Costa Rica.
With the United States having been at war for the better part of the last decade, there tens of thousands of veterans coming home to find an economy that can't support them finding a good job. One company is helping.
MTM Inc., a healthcare and transportation company, has announced its plans to expand call center operations in Pulaski, Va.
The Ibex Global call center in Charleston, WVa, is entering a massive hiring phase that the company says will lead to a total of 250 new jobs.
TPG Telecom Limited, an Australian telecom and IT company, has decided to increase hiring for Orchid Cybertech Services Inc., its Philippine contact center, by recruiting local college graduates.
Delaware is hoping to lure Indiana-based financial lender Springleaf Financial Services to the state by offering the company a $1 million-plus grant to create 210 call center positions.
Sometimes the call center market is so robust that the people who open new centers can get taken unawares. Such is the case with one call center owner who just set up his business.
As the Great recession continues to fade, job creation and growth is being seen across many sectors in the U.S., and one such sector is the call center industry.
The Contact Center Association of the Philippines (CCAP) reported 2013 as another upbeat year for the call center industry; the call center outsourcing business continues to rise, and companies are still looking to hire Filipino operators for their contact centers. The same gain occurred last year where the sector grew about 20 percent against the growth target of 15 percent, as reported in March of this year on the website of Big Outsource, Makati, Philippines.
Call center and customer relationship management company OneTouch Direct is opening a call center in Orchard Park, New York, that will bring up to 300 jobs to the area.
General Motors has decided to insource its call center operations and manage them as a core part of the business, bringing hundreds of call center jobs to the United States.
Skybridge Americas, a call center and product fulfillment company, has announced that it has opened a new call center near Minneapolis which will add nearly 200 jobs to the region.
AT&T, a worldwide provider of IP-based communications services to businesses, has announced that it will soon hire 20 new candidates to manage its leveraged services in its Amarillo, Texas, call center.
While many companies are still struggling to break free from the economic woes inflicted by recession, the call center industry is thriving with activities. There has been significant rise in call center jobs over the past several months in the U.S.
TD Insurance is jumping with both feet to grow its contact center. The company is following in the footsteps of other companies that have had to increase their employee rolls, and will add more than 275 jobs by the end of 2016.
The call center hiring process is one that can be not only daunting, but also rewarding. If you're searching for the right approach to bringing on talented individuals, don't waste time with methods that don't work.
Employee turnover: every company has to deal with it and every company has to pay for it. In some cases, it's good to weed out those who do not have the greater good of the company in mind.
Sitel has said that the need for more call center workers is the culmination of continued growth and success throughout the company, so it is adding 125 jobs in St. Catharines, Canada.
Sallie Mae continues to invest in Muncie, IN, opening its doors to the public this week to show a $5 million expansion to its call center, and to look for new workers.
Though most would argue that much work still needs to be done to revamp the economy, Governor Paul LePage has been doing his part for the cause. The governor visited St. John Valley in Maine last week, attending the grand opening of the state's newest call center, from which 90 jobs emerged. This development reflects LePage's job creation policies since his time in office.
Hinduja Global Solutions Canada Inc. is in the midst of planning a job fair in Winnipeg, Manitoba, to see if there's demand for a 500-person call center.
While the country has not completely recovered from the economic collapse of 2008, there are some markets and some areas that are seeing a bit of a boom. Tulsa, OK, is one such area.
The massive issues that have popped up with the Affordable Care Act means people have turned to a more "old school" approach when it comes to signing up for the new insurance programs offered.
As the call center market in general continues to grow, more centers are starting to specialize in who they hire and why. A Kearny Mesa call center near the San Diego, California, area is focusing on providing jobs to military veterans.
In Indiana, the economy of Jeffersonville will be getting a boost, thanks to Catamaran Corp., which has announced that it will be opening a pharmacy facility call center.
Humana, a managed health care company that markets and administers health insurance, has opened its mail-order pharmacy call center and support operations in Texas.
The Washington State-run health insurance exchange set up in compliance with the 2010 Patient Protection and Affordable Care Act is facing twice as many calls than it anticipated, and is rushing to hire additional call center operators to fill demand.
Sutherland Global Services, a global provider of business process and technology management services, is opening a call center in Fort Mill, SC, bringing 600 jobs over the next three years.
The Philippines Long Distance Telephone Company, through its corporate enterprise arm PLDT ALPHA Enterprise, has launched what it's calling the country's first cloud-based contact center service.
By interviewing call center candidates over the phone, hiring managers can make an early read on how well the agent will speak clearly, courteously and intelligently on phone. It can also be a great preview of their phone skills.
At the European Call Centre & Customer Service Awards, Firstsource received the Best Outsourced Partnership award for its partnership with BSkyB. Two other awards that Firstsource won in recent times are Employer of Choice in the BITC awards and Innovative Employer with The Irish News Awards.
Call centers have evolved tremendously in the last few years and the future of call center jobs is promising considering the ever-evolving consumer who seeks a better, faster and more convenient customer experience to compliment modern functions like ordering online or utilizing call center services to access personalized information.
Despite quite a few challenges to the market, call centers are finding newfound success in recent months. One of the ways in which these call centers have managed to keep being productive is by offering up jobs to anyone who is qualified.
A recent spate of government hiring has come from the need to staff call centers that provide information on the Affordable Care Act (ACA), and since the call centers are brand new, they are facing a host of growing pains.
As customer interactions become more complex, contact centers need their agents to have ever more finely grained skills and temperaments...
Many customer contact organizations have implemented Workforce Optimization (WFO) as an operational strategy to improve the performance of customer care professionals once they are on the contact center floor...
Effective customer service operations starts with hiring people with the right communication, technical, critical thinking and language skills....
JetBlue Airways made headlines about 10 years ago when it pioneered its home-based agent reservations model...
Some of the best-known brands in wireless communication rely on Interactive Response Technologies (IRT) of Ft. Lauderdale, Florida to handle sales and service inquiries for its customers...
When this International Association of Outsourcing Professionals (IAOP) Top-10 company ramps up hiring, it pulls out all the stops...
With InterviewIQ, the quality of prospective employees has risen dramatically. Our recruiters can focus their attention on detailed candidate evaluation instead of trying to schedule the initial interview.
Interactive Response Technologies
Our customers have come to expect exceptional service and our crewmembers continue to deliver on each and every flight. HireIQ has demonstrated its ability to not only help us hire the best possible candidates, but to do so at a reduced cost of recruitment.
Director of Talent Acquisition