Call Center Hiring Featured Article

Sitel Launches Recruitment Drive to Hire 400+ New Associates

December 17, 2012
  By Anil Sharma, Call Center Hiring Contributor

Sitel, a global customer care provider, is going to add new business to its customer care call center in Norman.

Officials with Sitel said that the call center has begun a recruitment drive to hire 400+ new associates over the next several months.

The newly hired Norman associates will provide high-quality customer support via inbound calls.

"Our site is growing again as a result of our commitment to hiring outstanding employees who are dedicated to providing excellent service to our customers and partners. This level of dedication to service is allowing us the opportunity to hire many qualified customer service professionals to start work as early as December 31,” said Tonya Gates, site director of Sitel's Norman facility, in a statement.

“Not only is this great news for our site but it will also have a positive impact on the Norman community," said Gates.

Company officials pointed out that in its effort to recruit new employees, Sitel is hosting onsite job fairs on December 17 and 18 at the company's facility at 2701 Technology Place.

Earlier this month TMCnet reported that Sitel will soon hire approximately 3,000 new employees at customer care call centers across the U.S. and Canada.

The company has been rigorously expanding its business with a fivefold increase in staff. In addition, it offers clients a broad range of technical support and help desk services.

Now, the newly hired employees will aid companies in the retail, telecom and home entertainment industries.

The newly hired employees will involve in offering telephone, Web chat and social media customer care services, and many of them fill Work@Home positions to pursue a career from their home office.

This time, Sitel expects to add the next group of future leaders.

With over 26 years of industry experience delivering market-leading customer service to clients, Sitel has been touted to be a top notch customer care outsourcing provider. Sitel's agents are multi-lingual and have the capacity to serve customers in 12 different languages. By functioning as a multilingual hub, each agent can handle two or three languages.

This translates into a reduction in costs and greater opportunities for the client.

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Edited by Rich Steeves