Call Center Hiring Featured Article

A Virtual Team, Assemble!

September 26, 2012
  By Robbie Pleasant, Call Center Hiring Contributor

Alright, team, gather around! Now, I know we’ve just been assigned this, but I know you’re the smartest, savviest bunch of readers I could ask for. We’ve got to work together to make this work, so let’s use some teamwork – I’ll write the article, and you read it. Together, we’ll make the team just a little bit better informed. How do I know you’re the team I need, even though we’re only connected across the computers? It’s because I know some tips for recruiting an effective virtual team, and it’s our job to spread that message.

So let me ask you something: do you trust me? Do you think I have what it takes to convey this information properly? How about your teammates, the other readers who you’ve never met? Do you trust them? It’s important that we work together, and trust each other to do our jobs right. No man is an island, and if we’re to work together, we’ve all got to not only carry our own weight, but to trust each other to do the same.

Now, I’m not going to make us all fly out to do those team-building exercises at some retreat; I know not everybody likes those. But we will make sure our teamwork is strong. You’ve all been selected from strict criteria and thought-out assessments, so I know you’re the men and women I need to read this. We’ll learn what our weaknesses are as individuals and a team, and how we can make up for them. (And if we really do need some team-building exercises, we’ll find some way that works for everyone, even if it’s just as simple as a co-op video game.)

Of course, as teamwork is necessary, we’ll be sure to keep in touch every step of the way. There are plenty of communication and collaboration tools out there to choose from, and we’ve got instant messaging, video conferencing, email, and so on. It’s easy to keep connected, so make sure everyone is on the same page.

That also makes it easier to delegate tasks. Each of you have a unique set of skills you bring to the table, so we’re going to make sure everyone is working on something they can do best. Once we all know our roles and expectations, we can keep in touch and check in periodically to make sure everything is on track. If something does go wrong, instead of pointing fingers, we can all work together to solve the problem and make sure it doesn’t happen again.

So, are you feeling ready for this? Are you motivated? Good, because motivation is also an essential part of a team’s success. We’re all working together, so if one of us is feeling unmotivated and slows down, everyone will suffer. But none of us are alone – we’re a team, and we’ll work as one!

And that, ladies and gentlemen, are some of the keys for assembling a good team, even over long distances. Of course, there are several things to be careful about; you don’t want misunderstandings, or to end up annoying teammates by overdoing anything. Each team has its own needs, but if you keep those in mind, you’ll assemble one that can’t be beat.

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Edited by Rich Steeves