Call Center Hiring Featured Article

Sitel to Add 120 Jobs at Albuquerque Call Center

May 16, 2011
  By John Lahtinen, Community Development Editor, Call Center Hiring

Sitel, a leading global customer care outsourcing provider, is expanding its customer care call center in Albuquerque, New Mexico, by adding 120 positions to provide inbound customer care support for its global satellite TV and international hotel chain clients.

“As we strive to mean more to our clients, the recent expansion within the Albuquerque call center is a direct result of our commitment to meet their objectives in terms of providing outstanding customer service,” said Manuel Garcia, site director of Sitel’s Albuquerque facility, in a release. “Sitel continues to create deeper relationships with our clients, through better processes, cutting edge technology and outstanding performance from our people.”

Sitel is working with the New Mexico Department of Workforce Solutions and hosting an on-site job fair at 4420 The 25 Way this Thursday. Candidates can also apply online in Sitel’s “Careers” section at

Sitel, a world leader in outsourced customer care services with more than 26 years of industry experience, has twice been ranked as the top overall call center outsourcing provider in Datamonitor’s annual Black Book of Outsourcing survey.

In addition, for the sixth-straight year, Sitel has been included in the Global Outsourcing 100 list, a ranking that recognizes world’s best outsourcing service providers and advisors.

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John Lahtinen is Community Development Editor for TMCnet. He has more than 15 years of combined professional and educational experience involving news, education, and marketing. John holds a master’s degree in journalism from the S.I. Newhouse School of Public Communications at Syracuse University and a bachelor’s degree in English from the State University of New York at Plattsburgh. To read more of his articles, please visit his columnist page.

Edited by Jennifer Russell