While the United States is getting a lot of mentions for the number of call centers that are coming back to the states, there are plenty of areas around the rest of the globe that are seeing call center job growth as well.
When people think of call centers staffing up, they usually only think of private businesses doing the staffing. The fact of the matter is there are plenty of state, county and local government offices that find themselves needing additional call center staff from time to time as well. One such incidence is the Greensboro, N.C. tax call center. The state recently told the News & Record it was looking to hire as many as 50 new employees in order to fill vacancies at a new center it plans to open later this year.
As the sixth largest owner and operator of cable systems in the U.S. and the second largest in Florida, Bright House Networks is experiencing growth in its customer base by providing services with technologically advanced systems.
Contact center jobs are traveling back to the U.S., a clear reflection of the changed mindsets of today's customers as more and more seek to interact with an agent based in this country.
Businesses operating in the states are reportedly also bringing their call center responsibilities back to our shores, due largely to demand from customers.
Teleperformance, a Paris-based firm, will soon be offering 300 new positions at its Abilene, Texas, call center to handle calls for several health insurance companies within the U.S.
The need to outsource call center operations by U.S. companies is based on many factors. But changes in tech and higher expectation from a consumer base is forcing organizations to migrate back to the states.
A business process outsourcing company has recently hired 186 employees for its new Horry County Facility in the Carolina Forest.
As customer interactions become more complex, contact centers need their agents to have ever more finely grained skills and temperaments...
Many customer contact organizations have implemented Workforce Optimization (WFO) as an operational strategy to improve the performance of customer care professionals once they are on the contact center floor...
Effective customer service operations starts with hiring people with the right communication, technical, critical thinking and language skills....
JetBlue Airways made headlines about 10 years ago when it pioneered its home-based agent reservations model...
Some of the best-known brands in wireless communication rely on Interactive Response Technologies (IRT) of Ft. Lauderdale, Florida to handle sales and service inquiries for its customers...
When this International Association of Outsourcing Professionals (IAOP) Top-10 company ramps up hiring, it pulls out all the stops...
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Interactive Response Technologies
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