Call center companies are realizing that the quality of customer support they offer matters if they hope to avoid losing existing customers and attracting new ones.
Years ago, I interviewed for a senior writing position at a major trade organization. The final step in the process was me facing five of my potential workmates in a conference room, with the panel on one side of a big table and me on the other, while they fired questions at me almost without interruption.
The Avercom Virtual Solutions call center opened in Louisiana recently, and hired 23 members of the town with the hopes of adding many more over the next few months.
Perfetta recently announced expansion to a 30,000 sq. ft. contact center facility in Duluth, Ga. The company aims to provide a wide range of customer retention, customer support, sales, and technical support expertise.
The telephone still remains customers' first choice for solving problems and issues with companies. Other channels are supplemental, but they are generally NOT replacing the telephone.
ServiCom announced last week that it has managed to get enough business that its current staff won't be enough to handle the work load at its Rockford, Ill, call center.
Town officials in upstate Lockport, NY have reason to celebrate this week, as Yahoo sought and was granted permission to expand its growing facility and call center on a city campus there.
HireIQ Solutions, a company specializing in predictive analytics and virtual talent acquisition solutions, has been contributing to improving the recruiting process to a great extent.
As customer interactions become more complex, contact centers need their agents to have ever more finely grained skills and temperaments...
Many customer contact organizations have implemented Workforce Optimization (WFO) as an operational strategy to improve the performance of customer care professionals once they are on the contact center floor...
Effective customer service operations starts with hiring people with the right communication, technical, critical thinking and language skills....
JetBlue Airways made headlines about 10 years ago when it pioneered its home-based agent reservations model...
Some of the best-known brands in wireless communication rely on Interactive Response Technologies (IRT) of Ft. Lauderdale, Florida to handle sales and service inquiries for its customers...
When this International Association of Outsourcing Professionals (IAOP) Top-10 company ramps up hiring, it pulls out all the stops...
With InterviewIQ, the quality of prospective employees has risen dramatically. Our recruiters can focus their attention on detailed candidate evaluation instead of trying to schedule the initial interview.
Interactive Response Technologies
Our customers have come to expect exceptional service and our crewmembers continue to deliver on each and every flight. HireIQ has demonstrated its ability to not only help us hire the best possible candidates, but to do so at a reduced cost of recruitment.
Director of Talent Acquisition