AT&T has announced it is launching a new hiring round at its call center in order to find retail sales and call center representatives in the Springfield, MO, area.
While there are some communities that are having to deal with a call center in their area shutting down, other towns are welcoming a business that is looking to add to its workforce.
A post from The Business Journals websitesays that Direct Energy is seeking to build a new call center in the Dayton, OH, area.
Call center jobs are back in the US after almost a decade of outsourcing to low-cost destinations such as India and the Philippines, as U.S. companies now understand the importance of customer interaction.
One of America's largest wireless service providers, VerizonWireless, has announced that it will soon open up 225 customer service positions in Phoenix-area stores and the company's Chandler call center.
NOVO 1, an inbound and outbound call center with workforces located in Michigan, Montana, Texas and Wisconsin, is looking to hire more people.
The call center market can be a fickle one, but in quite a few locations around the country, it appears that call center hiring is actually on the upswing.
Facing increasing competition from Internet-based television content providers like Hulu and Netflix, Comcast Corp. is adding more call center employees to focus on improving its customer retention efforts.
As customer interactions become more complex, contact centers need their agents to have ever more finely grained skills and temperaments...
Many customer contact organizations have implemented Workforce Optimization (WFO) as an operational strategy to improve the performance of customer care professionals once they are on the contact center floor...
Effective customer service operations starts with hiring people with the right communication, technical, critical thinking and language skills....
JetBlue Airways made headlines about 10 years ago when it pioneered its home-based agent reservations model...
Some of the best-known brands in wireless communication rely on Interactive Response Technologies (IRT) of Ft. Lauderdale, Florida to handle sales and service inquiries for its customers...
When this International Association of Outsourcing Professionals (IAOP) Top-10 company ramps up hiring, it pulls out all the stops...
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Interactive Response Technologies
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Director of Talent Acquisition