While many companies are still struggling to break free from the economic woes inflicted by recession, the call center industry is thriving with activities. There has been significant rise in call center jobs over the past several months in the U.S.
TD Insurance is jumping with both feet to grow its contact center. The company is following in the footsteps of other companies that have had to increase their employee rolls, and will add more than 275 jobs by the end of 2016.
The call center hiring process is one that can be not only daunting, but also rewarding. If you're searching for the right approach to bringing on talented individuals, don't waste time with methods that don't work.
Employee turnover: every company has to deal with it and every company has to pay for it. In some cases, it's good to weed out those who do not have the greater good of the company in mind.
Sitel has said that the need for more call center workers is the culmination of continued growth and success throughout the company, so it is adding 125 jobs in St. Catharines, Canada.
Sallie Mae continues to invest in Muncie, IN, opening its doors to the public this week to show a $5 million expansion to its call center, and to look for new workers.
Though most would argue that much work still needs to be done to revamp the economy, Governor Paul LePage has been doing his part for the cause. The governor visited St. John Valley in Maine last week, attending the grand opening of the state's newest call center, from which 90 jobs emerged. This development reflects LePage's job creation policies since his time in office.
Hinduja Global Solutions Canada Inc. is in the midst of planning a job fair in Winnipeg, Manitoba, to see if there's demand for a 500-person call center.
Many customer contact organizations have implemented Workforce Optimization (WFO) as an operational strategy to improve the performance of customer care professionals once they are on the contact center floor...
Effective customer service operations starts with hiring people with the right communication, technical, critical thinking and language skills....
JetBlue Airways made headlines about 10 years ago when it pioneered its home-based agent reservations model...
Some of the best-known brands in wireless communication rely on Interactive Response Technologies (IRT) of Ft. Lauderdale, Florida to handle sales and service inquiries for its customers...
When this International Association of Outsourcing Professionals (IAOP) Top-10 company ramps up hiring, it pulls out all the stops...
With InterviewIQ, the quality of prospective employees has risen dramatically. Our recruiters can focus their attention on detailed candidate evaluation instead of trying to schedule the initial interview.
Interactive Response Technologies
Our customers have come to expect exceptional service and our crewmembers continue to deliver on each and every flight. HireIQ has demonstrated its ability to not only help us hire the best possible candidates, but to do so at a reduced cost of recruitment.
Director of Talent Acquisition